Is PLAN a ready product, or do you build it after I order?
PLAN POS is ready software that installs and runs; it is not a software project that starts after the agreement. We set up your shop name, users, their permissions and your printer, and move your old data if you have any. Custom development is a separate option if you need something the ready edition does not cover.
What does it run on?
Any Windows 10 or 11 computer, laptop or touch POS terminal, with no server and no powerful machine needed. The program itself does not run on phones or tablets; the owner dashboard is what you open on your phone. We check your machine during installation.
Which hardware works with it?
An ordinary thermal receipt printer, 58, 76 or 80 mm wide, a USB barcode scanner, and a cash drawer that opens from the printer after a cash sale if you want one. We do not sell you hardware or tie you to one supplier.
Does selling stop when the internet goes down?
No. Selling, printing, stock and accounts run from a database on your machine. You need the internet only for the optional cloud add-on, such as the owner dashboard and branches, and whatever waits during the outage catches up by itself when the line returns.
What if the power cuts out?
Every invoice completed before the power went stays saved, and no invoice is ever half-saved: the invoice, the stock and the cash drawer are written together or not at all. Restart the machine and carry on where you were. We recommend a small UPS to protect the computer.
I have two tills in the same shop. Do they need internet?
Each till sells on its own with no internet. For them to see each other's stock and sales they need the cloud add-on and an ordinary connection (mobile data is enough). If the line drops, each till keeps selling and they sync when it returns.
Do you come to the shop, or install remotely?
We install remotely anywhere in Libya, and visit the shop in Tripoli, Benghazi, Misrata and Zawiya. Installation covers setting up the shop, users and printer, moving your old data, and hands-on training on selling, closing and backups, all inside the price.
Is the price in dinars? Is there a down payment?
The price is in Libyan dinars, and you get a clear figure based on the size of your shop and its devices and branches before installation. There is no down payment: you try it for a full 90 days, and if you decide to buy you pay for the licence once.
What happens after the first year? Does the owner dashboard have a subscription?
Support and updates are free in the first year. After that the program keeps running on its current version, and support and updates are optional with a yearly subscription. The owner dashboard, branches and connecting devices are an optional cloud add-on with a six-monthly subscription; selling never depends on it.
What if the computer breaks or is stolen?
An encrypted backup is taken at the close of every shift; keep a copy off the machine with its recovery password. If your machine breaks or you replace it, we move the licence to the new machine free of charge.
Does it take bank cards and cheques?
Yes. An invoice can be paid in cash, by bank card, transfer, cheque or on the customer's account, or by several methods on the same invoice. Amounts are in dinars and dirhams, and the invoice writes the amount in words.
Does PLAN suit retail and wholesale together?
Yes. The selling screen is quick for barcodes, and the Trade package adds wholesale price lists, multiple units, quotations and customer and supplier balances. Tools appear according to permissions instead of crowding the cashier with everything.
What happens after the 90-day trial?
If you are convinced you buy the licence and carry on with the same data. If not, on day 91 the program asks for activation to keep selling, and your data stays on your machine; you can export it to Excel and walk away.
I have a cafe or a gaming lounge. What can I get now?
PLAN Restaurant is in its final check on real devices and the kitchen printer, and we will not deliver it before that passes; put your restaurant or cafe on the waiting list and we will tell you as soon as it is ready. PLAN Games is in a trial with selected lounges now, and if you run one, talk to us about joining.