Licence and trial in plain language

The trial: 90 full days

• The complete edition, nothing held back, on your real data rather than demo data.
• It starts at the first real run in your shop, not on the day a file was sent or a deal was agreed.
• No card and no commitment. We take no deposit and we do not hold your data hostage.
• At the end you either buy the licence and continue on the same data, or export your data to Excel and walk away. The trial ending does not lock your records.

What you buy

• A perpetual licence paid once, for the package you choose and the agreed number of devices and branches. No yearly subscription that stops your selling if you are late.
• Installation, migration of your old data and staff training are inside the price; no fee appears after installation.
• Updates and support during the first year. After that the program keeps working as it is, and support with updates is an optional yearly subscription.
• The price is set before installation from the size of your shop and the number of devices and branches, in Libyan dinars; a later change never touches what you already paid. Compare the packages.

The licence and the machine

• The licence is bound to the machine it was activated on; extra devices or branches follow the package.
• If your machine fails or is replaced, we move the activation to the replacement at no charge. Contact us with your licence number.
• Not allowed: copying the software to an unlicensed machine, reselling or renting it, or tampering with activation, updates or components.
• An update installs only after your machine verifies its signature, and at a time you choose.

The optional cloud

• An optional add-on with a six-monthly subscription, for the owner dashboard on a phone and for coordinating more than one device or branch.
• Not a condition for the program to work: an internet or cloud outage does not stop selling, and what was delayed catches up when the line returns.
• When a subscription ends or is not renewed, reading and export stay available for thirty days. What is synchronised and what is deleted is on the privacy page.

Your data

• Your data is yours. Export it whenever you wish as an Excel file; we hold no right in it and use it for nothing but running the service.
• Backup is a tool inside the program: it takes a copy at the close of every shift and shows the age of the last one. Taking a copy off the device and checking it is your daily decision, and we remind you of it.
• The accuracy of anything entered with accounting or tax effect is the responsibility of whoever entered it; the program keeps the trail, it does not invent the number.

Support: what it covers and what it does not

Support is on WhatsApp first, and email is answered within one working day. Support hours are Saturday to Thursday, 9:00 to 21:00 Libya time. A fault that stops selling takes priority within those hours, and whatever arrives after them is picked up the next morning.

• Covered: everyday usage questions, setup, permissions and the printer, faults in the program itself, and updates.
• Not covered: hardware faults, operating systems and networks, and data damaged by misuse. We provide these for a fee on request.
• The help centre inside the program answers the questions of an ordinary day, from the first shift to backup and restore.

The three products today

• PLAN POS is ready to install, and this page describes it.
• PLAN Restaurant is in a final check on real devices, a printer, synchronisation and a signed release. No buy button before it passes; registration is through the waiting list.
• PLAN Games is offered as a controlled trial to selected venues until thermal printing and relays are tested on real hardware.

The warranty, without the wrapping

We warrant that the program works as described on these pages and in its documentation, and we fix any material defect you report. We do not promise it will never fail; no software honestly promises that. The limits of liability and warranty in full are in the complete contract, within what Libyan law permits.

The full contract

It is delivered with your purchase or subscription order and accepted inside the software, which records its version number and the date of acceptance. Its Arabic text governs, under Libyan law. If we change its terms we tell you before they take effect, and anyone who does not accept may stop at the end of their term.